Reptile Forum, Reptile Classifieds - CaptiveBred

garysumpter · CaptiveBred Addict! Joined: 07 Apr 2006 Posts: 914

Cheers Hogboy, just replied to your reptileforums thread, theres no way I can do that!
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garysumpter · CaptiveBred Addict! Joined: 07 Apr 2006 Posts: 914

Well as an update, hopefully this will help anyone considering these racks.

The heatcable supplied was just over 14ft long.

Should have be 50ft long!

Needless to say I am pretty annoyed to have to buy more cable and delay everything I have to do, but will deal with it.

Manufacturers blame this on Eurorep as its down to them to supply UK heatcables.

What a nightmare.

Gary
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SteveL · Posted: Sat Apr 05, 2008 12:15 pm Post subject:

Euro rep should sort this Gary drop them an email ?

its probably just an honest mistake
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garysumpter · CaptiveBred Addict! Joined: 07 Apr 2006 Posts: 914

I believe it probably is but thats no use to me.

Have had to spend £50 on a long heat cable from garden centre.

Emailed Eurorep.

Cheers

Gary
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Scott W · Posted: Sun Apr 06, 2008 12:17 am Post subject:

what length cable did you get? 12 metre or 16 metre?

I use two 16m cables per v70.
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garysumpter · CaptiveBred Addict! Joined: 07 Apr 2006 Posts: 914

4.5 Scott!

Had to go buy a really long cable from a garden centre today.
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peterf · Key Member Joined: 03 Nov 2005 Posts: 251 Location: UK

Here is a reply I gave to Gary yesterday afternoon, on another forum.
Hi Gary,
Sorry you have had an issue with the Vision rack we delivered to you on Friday.
Apparently we were short on some of the heat cable and you should have been supplied 2 cables to suit this rack. My office tried to call you but aparently couldn't get hold of you.
The cable was posted to you free of charge and you should have it Monday or Tuesday at the latest.
I appreciate your disappointment but you could have e mailed me personally as you have my address.
Whilst the Eurorep offices are closed at the weekend, I do deal with any urgent e mails, that I collect remotely.
The first I knew of this was a somewhat irate e mail you sent to the owner of Vision. He copied me in on his reply.
Once again apologies for this problem.

garysumpter · CaptiveBred Addict! Joined: 07 Apr 2006 Posts: 914

Thanks, However I was in all weekend and didnt receive a call.

Also FYI the rack apparently needs 50ft of cable, even if two lots were sent that would still only be 28 ft.

May need looking at.

Gary
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Jas · Posted: Sun Apr 06, 2008 6:38 pm Post subject:

Gary, the measurements Scott said are in meters not feet.
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garysumpter · CaptiveBred Addict! Joined: 07 Apr 2006 Posts: 914

I was told by the manufacturers there should be 50ft....
_________________
Need a website? 8 years experience, GREAT rates for reptile keepers, currently designing several reptile websites. Also graphic design, hosting and marketing services.

http://www.sitewonders.co.uk
gary@sitewonders.co.uk